1. Booking & Payment

• A booking is confirmed once payment has been made in accordance with the package selected at checkout.

• Party dates and times are reserved exclusively for your booking once confirmed.

• Accepted payment methods, including Afterpay where available, are displayed at the time of booking.
   

2. Party Duration & Timing

• Everland parties run for the duration outlined in your selected package.

• Parties begin and conclude at the scheduled time to ensure a calm, well-managed experience and to respect venue schedules.

• Extensions are not available on the day.
   

3. Guest Numbers

• Each party includes a maximum number of children, as outlined in your selected package.

• To ensure safety, appropriate staffing, and a smooth party flow, only the children included in the booking may participate.

• Additional children or siblings may only attend you have purchased additionally. This is capped at only 5 children above the 15 catered for.
   

4. Supervision & Responsibility

• Everland hosts coordinate the party flow, activities, games, and transitions throughout the celebration.

• Parents or guardians remain responsible for the supervision and behaviour of their children at all times.

• Everland staff are unable to provide one-on-one supervision or personal care.
   

5. Health, Safety & Behaviour

• Children must be well enough to participate on the day of the party.

• Everland reserves the right to pause, redirect, or modify activities if behaviour becomes unsafe or disruptive.

• Continued unsafe behaviour may result in a child being temporarily removed from an activity to ensure safety for all guests.
   

6. Food, Allergies & Dietary Requirements

• Food inclusions and add-ons are outlined clearly at the time of booking.

• Parents must notify Everland of any allergies or dietary requirements prior to the party.

• While every reasonable care is taken, Everland cannot guarantee an allergen-free environment.
   

7. Cake Policy

• Birthday cakes can be supplied by Everland or the family.

• Everland hosts will cut and serve the cake as part of the party experience.

• Any remaining cake is the responsibility of the family to take home.
   

8. Setup, Pack-Down & Venue Use

• Full setup and pack-down are included as part of the Everland experience.

• Venue facilities such as kitchens, storage areas, and staff-only zones are not available for use.

• All venue rules must be respected during the event.
   

9. Photography & Content

• Everland may capture photos or video during parties for internal use or marketing purposes.

• No identifiable images of children will be shared publicly without prior parental consent.

• Everland takes a privacy-first approach, and families are always welcome to decline participation in content capture.

• Families are welcome to take personal photos during the event.
   

10. Cancellations & Rescheduling

• Cancellation and rescheduling terms are as per the cancellation policy

• Notice periods apply for any changes to party dates.

• Refunds or credits are subject to these terms.
   

11. Weather & External Factors

• Some activities may be adjusted due to weather conditions or external factors to ensure safety.

• Where possible, Everland will adapt the party experience rather than cancel.
   

12. Damage & Liability

• Any damage caused to Everland equipment or venue property due to misuse may be charged to the booking party.

• Everland is not responsible for lost or damaged personal belongings.
   

13. Changes to Terms

• Everland reserves the right to update these Terms & Conditions at any time.

• The most current version will always be available on our website.
   

14. Acceptance

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.